Hair Salon Management can always be broken down into easy chunks. So if you're salon management team wants the best way of how to run a hair salon, then by following these hair salon owners tips it will ensure that you can shout "more clients in my salon" and have a successfully run salon business.
Put into action these steps and you will see results¡ I promise!
Step One
Think about the result you want from your change. Get your Salon Management team together and really think it thru. If you're a salon owner then get some stylists together and talk it over with them. Sounds obvious but all the of the jigsaw needs to make sense if you are to get the team commitment and corporation. But no need for you to explain your reasons for changing.
Step Two
You have to change your approach or behaviour in order to change the behaviour in others CONSISTENTLY! For example if you want all clients to have a consultation before their hair is washed then you¡ have to do it each and every time or it will be death to that idea. If you want more clients in my salon then Remember its your hair salon business so you have to change¡.right!
Step Three
Get your salon management team to give Loads of praise when you catch them doing it right. Stop catching them doing it wrong. Why does salon management , salon owners focus on the negatives. Reinforce good behaviour by plenty of back patting.
Step Four
Hair salon business runs better when systems are in place so run small regular meetings or one to ones telling them the importance of the new system or change you want. If you have loads of part-timers or shifts then run your meetings in shifts. Otherwise it will take forever to get everyone together.
Step Five
Get your salon management team to Train, Train, Train and train to ensure that all know how to do what and when. Wishing alone is not enough you must train it. (Sorry I know this is going to be a blow to you but "Fairies are not real" just because you wish it ant gonn'a change a thing) make sure they have the knowledge, understand the benefits for the client and the hair salon business.
Step Six
Allow them time to change, you know what they say Old Habits die hard. Practice makes perfect, if they see themselves successful with the new approach then in time things will change. But remember you must praise them!
Step Seven
Expect some of your team members to feel uncomfortable with the change, even your salon management with find this out. This is so common when people have done something the same way for years and then they are asked to change it. It creates an internal conflict but this is a normal response. Its a bit like when you have a disagreement with someone who has a different opinion to you it makes you feel uncomfortable right. Remember what it felt like when you started owning a hair salon!..........
Step Eight
Reduce the discomfort by putting people who are happy with the change with the people feeling uncomfortable with it. Make sure your salon management are happy with the change. Have plenty of group discussions and one to ones. Get everyone to view their progress and to publicly commit their support to the change. This will really make your hair salon business fly¡¡¡¡
Step Nine
If you adopt the blow by blow approach above staff will carry out the changes and change their attitudes. This means that they have taken onboard the approach or new information. Often they will try to do more to bring about not only in themselves but in others too.
Step Ten
If enough people undergo the change at least 50% then over time this will become the norm The culture in the hair salon will change and your new system or training will be here to stay. Its like chucking mud at the wall eventually it will stick. Then you will be the envy of salon owners everywhere¡¡
